REFUND & CANCELLATION POLICY

AN OVERVIEW : "We Never Say No To Refund"

Oct Solutions, Inc. has always been prompt and responsive enough towards refunds requests with its customer friendly, flexible and healthy Refund Policy that entitles our customers to get a refund from us as per our below mentioned Refund Policy.



REFUND AND CANCELLATION OF PRODUCTS/SERVICES

1 Cancellation :

You may cancel the Order of Any Software Products or Services Purchased from Oct Solutions, Inc or its subsidiaries DBA's website/websites at any time by providing with a notice of your intent to cancel your order of product of services either by sending a mail to billing@octsolutions.com or by contacting customer service numbers mentioned on respective websites.
You acknowledge that the cancellation will be effective from the beginning of the next month after you provide notification to Oct Solutions, Inc. via e-mail.

Oct Solutions, Inc. will provide you with email confirmation of both your request to cancel the order of Products or Services and the actual cancellation of Products/Services.
If you do not receive a confirmation of your request to cancel your order of Products or Services after sending an email, You must notify Oct Solutions, Inc. or its subsidiaries by sending an email to billing@octsolutions.com or contacting Oct Solutions, Inc's Customer Care by telephone number mentioned on the website.



1.1 Refunds :

(i) Products :

You are entitled to receive a full refund of any software products purchased from website www.octsolutions.com or subsidiarie's DBA websites with in 30 Days of your purchase. For any third party software prodcuts purchased from our website, full refund would be processed within the specified time frame of the Brand's Official website.

(ii) Services :

You will receive refund or partial refund or any credits for any charges already billed to your account in proportion to the amount of time left in your consulting services subscription period. The time left in your account would be calculated to the nearest month left in your service period. For example if you have a 1 year consulting subscription and you chose to cancel the subscription in the third month of service you would receive a refund for the nine months left in your service. A minimum of $99.99 would be deducted from each consulting subscription at the time of cancellation. For this you would be required to send a mail to billing@octsolutions.com stating your name, details of the plan and the reason for seeking a refund. We would revert to you within 3 business days on details of your refund.

There would be no refunds for incident based consulting plans if at least one of your IT related issues was successfully resolved through our engineers consultation and the resolution was confirmed by you via email or phone.



1.2 Money Back Guarantee:

(i) Customers are entitled to receive 100% money back if Not Satisfied with Products or Services that can be claimed within 30 days from the date of purchase.



1.3 Disputes & Chargebacks:


Oct Solutions, Inc. believes in maintaining a healthy and flexible refund policy as "We Never Say No To Refund" , Hence we always encourage our customers to approach us first to get it solved rather than disputing through card issuers or banks. In case you seek refund or have any billing discrepancies or disputes pertaining to Purchase /Payments, Please call our billing department @ 1877-470-7678 or send an email to billing@octsolutions.com


Please Note: In case you have availed our services and still file a charge-back, your account would become ineligible to receive a refund from us and there may be certain penalty would be levied to you.

1.4 Refund Eligibility:


Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy.



1.5 Cancellation Process:


You may terminate or cancel the Services by giving Oct Solutions written notice via Cancellation form provided. In such event: (i) you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation and (ii) Oct Solutions may, in our sole discretion, refund all pre-paid fees for basic hosting services for the full months remaining after the effectiveness of such cancellation (i.e. no partial month fees shall be refunded) less any setup fees, applicable taxes and any discount applied for prepayment, provided that you are not in breach of this Agreement.

For further queries and concerns about our Refund Policy, Do write us at billing@octsolutions.com or reach us @ 1877 470 7678

  • © 2015-2021 Oct Solutions.